Privacy Policy

1. Information We Collect

Information you give us directly:

• Contact form: your name, email address, WhatsApp/phone number (optional), the service you are interested in, industry (if applicable), and the details of your project or enquiry.
• Chat assistant: messages you type into our website chat, and any contact details you choose to share there (name, email, phone, requirement).
• WhatsApp and email: anything you send us when you contact us via the WhatsApp link or at info@bviate.com.

Information collected automatically:

• Usage and device data such as pages visited, approximate location (city level), browser type, device type, and referral source, collected through cookies and analytics tools (see Section 5).

We do not knowingly collect information from anyone under 18. Our services are intended for businesses and professionals.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request;
• Prepare proposals, schedule discovery calls, and manage client engagements;
• Send you follow-up communication about your enquiry;
• Improve our Website, services, and chat assistant;
• Understand how visitors use the Website (analytics);
• Comply with legal obligations under Indian law.

We do not sell your personal information to anyone.

3. Legal Basis and Indian Law

We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act). Where required, we rely on your consent (for example, when you submit the contact form) or on legitimate uses connected with responding to your voluntary enquiry.

4. Sharing of Information

We share information only with service providers who help us operate, and only to the extent necessary:

• Hosting and infrastructure (website hosting, deployment, and email providers);
• Automation and workflow tools (e.g. n8n) used to route enquiries and chat leads to our team;
• Analytics and advertising platforms (e.g. Google Analytics, Meta) as described in Section 5;
• Professional advisers or authorities where required by law.

These providers process data on our behalf and are not permitted to use it for their own purposes.

5. Cookies and Analytics

The Website may use cookies and similar technologies for:

• Essential functionality (e.g. remembering your chat session);
• Analytics (e.g. Google Analytics) to measure traffic and improve the Website;
• Advertising measurement (e.g. Meta Pixel) to measure the effectiveness of our campaigns.

You can control or delete cookies through your browser settings. Disabling cookies may affect some Website features.

6. Chat Assistant

Our website chat assistant is powered by automated workflows and an AI language model. Conversations may be stored so our team can follow up on your enquiry and improve responses. Please do not share sensitive personal information (such as financial account details, government ID numbers, or health information) in the chat.

7. Data Retention

We keep enquiry and lead information for as long as needed to respond to you and, if you become a client, for the duration of our engagement and any period required by law (for example, accounting and tax records). You may ask us to delete your enquiry data at any time (see Section 9).

8. Data Security

We use reasonable technical and organisational safeguards to protect your information, including access controls and reputable third-party infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may:

• Request access to the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your data;
• Withdraw consent to processing based on consent.

To exercise any of these rights, email us at info@bviate.com. We will respond within a reasonable time and in accordance with applicable law.

10. Third-Party Links

The Website contains links to third-party sites and platforms (such as LinkedIn, Instagram, and WhatsApp). Their privacy practices are governed by their own policies, which we encourage you to review.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest version. Material changes will be posted on this page.

12. Contact Us

Bviate Ventures Private Limited (BVIATE Solutions)

Bengaluru, Karnataka, India

CIN: U62011KA2026PTC222064

Email: info@bviate.com